Privacy Policy
Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe. Your trust is our responsibility.
Who We Are
Vrindavan TravelSmart is a tour and travel company registered and operating from Vrindavan, Mathura, Uttar Pradesh β 281121, India. We specialize in spiritual and pilgrimage tours across Mathura, Vrindavan, Ayodhya, Char Dham, and destinations across India.
This Privacy Policy applies to all personal data collected through our website vrindavantravelsmart.com, WhatsApp, phone calls, email, and any other channel through which you interact with us.
By using our services or submitting your information, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.
Data Controller: Vrindavan TravelSmart
Email: info@vrindavantravelsmart.com
Phone: +91 94114 14527
Address: Vrindavan, Mathura, UP β 281121
Information We Collect
| Category | What We Collect | When Collected |
|---|---|---|
| Identity Data | Full name, age, gender | During booking or enquiry |
| Contact Data | Mobile number, WhatsApp, email address | At booking / contact form submission |
| Travel Data | Departure city, travel dates, group size, special requirements | During booking process |
| ID / Document Data | Aadhaar, Passport, Voter ID, Driving Licence number (for hotel check-in) | Before departure / hotel check-in |
| Payment Data | UPI ID, bank reference numbers (we do NOT store full card details) | At time of payment |
| Health Data | Medical conditions or dietary restrictions (only if voluntarily shared) | When you inform us for trip planning |
| Technical Data | IP address, browser type, device info, pages visited | Automatically via website cookies |
| Communication Data | WhatsApp messages, emails, call records (for quality purposes) | During your interactions with us |
How We Collect Your Data
- Directly from you β when you fill a contact or booking form on our website, call us, or message us on WhatsApp.
- Automated technologies β when you browse our website, cookies and analytics tools collect technical information automatically.
- Third-party referrals β if you are referred by a travel agent or partner who shares your basic contact details with us.
- Social media β if you interact with our Facebook, Instagram, or YouTube pages and message us there.
- Newsletter sign-up β when you subscribe to our mailing list via our website footer.
- Google / Meta Ads β basic interaction data when you click our advertisements (governed by Google/Meta privacy policies).
Why We Use Your Data
| Purpose | Details |
|---|---|
| Booking & Service Delivery | To confirm your tour, arrange transport, hotel, and guides as per your itinerary |
| Communication | To send booking confirmations, itinerary updates, reminders, and trip information |
| Payment Processing | To process your advance and balance payments and issue receipts |
| Legal & Compliance | To maintain booking records as required by law, and for hotel ID submission |
| Customer Support | To resolve complaints, queries, and cancellation or refund requests |
| Marketing (with consent) | To send occasional offers, new package announcements, and travel tips via WhatsApp or email |
| Website Improvement | To analyse website traffic, understand user behaviour, and improve our online experience |
| Safety & Security | To detect fraud, verify identities, and ensure the safety of all travellers |
Data Sharing
- Hotels & Accommodation: Your name, contact, and ID details are shared with hotels for check-in and registration as required by law.
- Transport Operators & Drivers: Your name, phone number, pick-up location, and travel date are shared with drivers for service coordination.
- Tour Guides: Your name and group details are shared with guides for your scheduled tours.
- Payment Gateways: When you pay online, your transaction is processed by secure third-party gateways (like Razorpay, PayU). We do not store card or full UPI details.
- Government / Legal Authorities: We may disclose data if required by law, court order, or for safety and security purposes.
- Business Partners: In rare cases, data may be shared with trusted partner travel agencies to fulfil your booking β only with your implicit consent through the booking process.
- All third parties we work with are required to handle your data responsibly and use it only for the purposes we specify.
Cookies & Tracking
Data Retention
- Booking & transaction records are retained for 7 years as required for accounting and legal compliance under Indian law.
- Identity documents (Aadhaar / Passport copies) submitted for hotel check-in are deleted within 30 days after tour completion.
- WhatsApp and email communications related to active bookings are retained for the duration of the service plus 1 year.
- Marketing communication preferences are retained until you opt out.
- Website analytics data is retained for up to 26 months as per Google Analytics default settings.
- You may request deletion of your personal data at any time (subject to legal retention obligations) by contacting us at info@vrindavantravelsmart.com.
Your Rights
Right to Access
Request a copy of all personal data we hold about you.
Right to Correct
Ask us to update or correct inaccurate personal information.
Right to Delete
Request deletion of your data where no legal obligation requires us to retain it.
Right to Object
Opt out of marketing communications at any time without giving a reason.
Right to Portability
Receive your data in a structured, machine-readable format on request.
Right to Restrict
Request that we limit the processing of your data in certain circumstances.
Data Security
- We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
- Our website uses SSL/HTTPS encryption to protect data transmitted between your browser and our server.
- Access to customer data is restricted to authorised staff members only on a need-to-know basis.
- Payments are processed through PCI-DSS compliant payment gateways. We never store full card or banking credentials.
- Physical records (if any) are stored securely and destroyed responsibly when no longer needed.
- In the event of a data breach that affects your rights, we will notify you promptly and take corrective action.
- While we take all reasonable precautions, no transmission over the internet is 100% secure. We encourage you to keep your booking reference confidential.
Our services are not directed at children under the age of 18 independently. We do not knowingly collect personal data directly from minors. If a minor is part of your travel group, their data (name, age, ID) is collected as part of the group booking made by a responsible adult.
If you believe we have inadvertently collected personal data from a child without parental consent, please contact us immediately at info@vrindavantravelsmart.com and we will delete it promptly.
Third-Party Links
- Our website may contain links to third-party websites such as Google Maps, WhatsApp, Instagram, YouTube, and payment gateways.
- Clicking these links will take you away from our website. We are not responsible for the privacy practices of these external sites.
- We encourage you to read the privacy policy of every website you visit.
- Our use of Google Analytics is governed by Google’s Privacy Policy. Our use of Meta Pixel (if active) is governed by Meta’s Data Policy.
Contact Us β Privacy Queries
For any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out to us:
π’ Vrindavan TravelSmart
π Vrindavan, Mathura, Uttar Pradesh β 281121, India
π§ info@vrindavantravelsmart.com
π +91 94114 14527
π¬ WhatsApp: +91 94114 14527
We commit to responding to all privacy-related queries within 7 working days.
Your Privacy, Our Promise π
We handle your information with the same care and devotion we bring to every Braj Yatra. Questions? We’re always here.